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Order Problems
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Knowledgebase Order Problems

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I've just ordered and I notice something is wrong

If you've just ordered and the order needs to be changed(eg. wrong item ordered, address incorrect) Please call us immediately on: UK: 01371 238013Int'l: +44 1371 238013 Our working hours are : Mon-Fr...

1,237
(72)

I've received my order and it's wrong...

If quantity is incorrect: Please ensure all packaging has been removed from the items - eg. a tube of 2 reels wrapped in cardboard can be mistaken as 1 reel... Otherwise: Please click here to submit...

941
(18)

Paid by Paypal and the County field is wrong

For all orders shipped to the UK, the shipping is calculated on the COUNTY field. If the Paypal address does not contain an entry in the COUNTY field,the customer is required to select the relevant CO...

899
(11)

Before checkout, there's something incorrect in my cart, how do I change it?

Click on "View Cart" (top left of webpage) and it will show the contents of your cart. From here you can "amend" quantities and "remove" entire lines.

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(11)