Free cookie consent management tool by TermsFeed
Helpdesk
wires.co.uk Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Brexit
General
Purchasing
Payment
Checkout Problems
Shipping
Order Problems
Technical
Privacy Policy
  • Top articles
  • Latest articles
Products are all listed in millimetres, I need to know the gauge size

Category: General

Many people work with wire "Gauges" and there are two types of "Gauges" : SWG = "Standard Wire Gauge"AWG = "American Wire Gauge" Our list of items are mainly listed with diameters in millimetres. We h...

2,002
(10)
I don't have a credit card, how do I order?

Category: Payment

Here are the non-card methods we accept: PayPal (www.wires.co.uk only)Click on "Checkout",then click on "Check out with PayPal".============================== Cheque / Postal OrderClick on "Checkout"...

1,274
(32)
I've just ordered and I notice something is wrong

Category: Order Problems

If you've just ordered and the order needs to be changed(eg. wrong item ordered, address incorrect) Please call us immediately on: UK: 01371 238013Int'l: +44 1371 238013 Our working hours are : Mon-Fr...

1,053
(37)
Do you accept PayPal?

Category: Payment

Yes we currently accept Paypal on www.wires.co.uk site only. See below image (click on button on 1st page of checkout)

772
(3)
Where can I send a official Purchase Order (from company / school etc)

Category: Purchasing

If you are a school or company, official orders with company/school headers can be emailed to us. You can email official orders to : sales@scientificwire.com Ensure the order contains details for: re...

345
(1)
Regulatory Alert: Radiometric Controls for Metal Goods Imported into Italy

Category: Shipping

BACKGROUND: What is radiometric monitoring?Radiometric monitoring is the inspection of scrap, semi-finished, and all other metal materialsin order to detect radioactive anomalies.The full list of item...

5,939
(5)
Card Payment option not available

Category: Checkout Problems

The card payment option require valid ISO 3166-1 country code for your country ( see : https://en.wikipedia.org/wiki/ISO_3166-1 )   In this situation, we can only accept bank transfer.   For example, ...

72
(0)
DHL Europe Road Service (DHL Economy Select)

Category: Shipping

This service will be sent as INCOTERMS = DAP Notes: UK VAT and DUTY We will not charge UK VAT on the order/invoice Goods are all GB origin, so there is no DUTY to be charged DHL / Custom charges on ...

778
(17)
Shipping to the EU after 1st January 2021 : Incoterms

Category: Shipping

All services we offer will be : Incoterms = DAP = Receiver will pay for clearance fees and local VAT charge= Duty is normally nil value

527
(17)
Shipping times to the EU after 1st January 2021

Category: Brexit

Please expect a longer delivery time than normal as goods will need to go though customs clearance process. Note : There may also be delays shortly after 1st January 2021 as everyone begins to learn a...

408
(6)
EORI Number

Category: Brexit

If you are a registered business, you should do this during checkout In the EU EORI field Tick the box Enter your full EORI number We believe this information reduces any delays during the import clea...

1,242
(0)
Changes made after leaving EU on 1st January 2021

Category: Brexit

The UK also exited the EU Customs Union at the end of 2020. This was established to remove tariffs and declarations on goods moving between member states.As a result, all goods moving between the UK a...

460
(21)