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I need my order quick! What should I do?

Category: Purchasing

You should put your order though this site - we can process orders quickly this way - most orders received before noon Tues-Fri can be processed and sent on the same day   (except days following a UK ...

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(4)
Products are all listed in millimetres, I need to know the gauge size

Category: General

Many people work with wire "Gauges" and there are two types of "Gauges" : SWG = "Standard Wire Gauge"AWG = "American Wire Gauge" Our list of items are mainly listed with diameters in millimetres. We h...

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I don't have a credit card, how do I order?

Category: Payment

Here are the non-card methods we accept: PayPalClick on "Checkout",then click on "Check out with PayPal".============================== Cheque / Postal OrderClick on "Checkout", during checkout:Checko...

599
(8)
I've just ordered and I notice something is wrong

Category: Order Problems

If you've just ordered and the order needs to be changed(eg. wrong item ordered, address incorrect) Please call us immediately on: UK: 01371 238013Int'l: +44 1371 238013 Our working hours are : Mon-Fr...

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Do you accept PayPal?

Category: Payment

Yes we accept Paypal Click on the button labelled "Check out with PayPal"  - see attached image  

427
(1)
How do I amend quantity or delete an item from my cart?

Category: Purchasing

Click on "View Cart" (top left of webpage) and it will show the contents of your cart. From here you can "amend" quantities and "remove" entire lines.

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Shipping to the EU after 1st January 2021 : Incoterms

Category: Shipping

All services we offer will be : Incoterms = DAP = Receiver will pay for clearance fees and local VAT charge= Duty is normally nil value

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(2)
Shipping times to the EU after 1st January 2021

Category: Brexit

Please expect a longer delivery time than normal as goods will need to go though customs clearance process. Note : There may also be delays shortly after 1st January 2021 as everyone begins to learn a...

137
(2)
EORI Number

Category: Brexit

If you are a registered business, you should do this during checkout In the EU EORI field Tick the box Enter your full EORI number We believe this information helps with clearance

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Changes made after leaving EU on 1st January 2021

Category: Brexit

The UK also exited the EU Customs Union at the end of 2020. This was established to remove tariffs and declarations on goods moving between member states.As a result, all goods moving between the UK a...

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UK exited EU VAT regime 31 December 2020 - Brexit

Category: Brexit

The UK exited the EU VAT regime, Customs Union and Single Market from 1 January 2021. This means the loss of a range of compliance simplifications and the imposition of customs declarations, goods reg...

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I've already paid shipping... but the shipping company is asking me to pay more?

Category: Brexit

The UK is no longer in the EU so all sales are subject to taxes, duties, clearance fees at destination country. We no longer charge UK Sales Tax for orders from EU We expect the shipper may charge for...

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