Help Desk

Knowledgebase

Top articles
Latest articles

I need my order quick! What should I do?

Category: Purchasing

You should put your order though this site - we can process orders quickly this way - most orders received before noon Tues-Fri can be processed and sent on the same day (except days following a UK ...

1,416

(4)

Products are all listed in millimetres, I need to know the gauge size

Category: General

Many people work with wire "Gauges" and there are two types of "Gauges" : SWG = "Standard Wire Gauge"AWG = "American Wire Gauge" Our list of items are mainly listed with diameters in millimetres. We h...

1,042

(7)

I don't have a credit card, how do I order?

Category: Payment

Here are the non-card methods we accept: PayPalClick on "Checkout",then click on "Check out with PayPal".============================== Cheque / Postal OrderClick on "Checkout", during checkout:Checko...

688

(15)

DHL Europe Road Service (DHL Economy Select)

Category: Shipping

This service will be sent as INCOTERMS = DAP Notes: UK VAT and DUTY We will not charge UK VAT on the order/invoice Goods are all GB origin, so there is no DUTY to be charged DHL / Custom charges on go...

(5)

Shipping to the EU after 1st January 2021 : Incoterms

Category: Shipping

All services we offer will be : Incoterms = DAP = Receiver will pay for clearance fees and local VAT charge= Duty is normally nil value

123

(6)

Shipping times to the EU after 1st January 2021

Category: Brexit

Please expect a longer delivery time than normal as goods will need to go though customs clearance process. Note : There may also be delays shortly after 1st January 2021 as everyone begins to learn a...

219

(2)

View entire Knowledgebase

Hello, how can we help?

Suggested knowledgebase articles:

Submit a ticket